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Our investment products can provide both individual and institutional investors with flexible investment vehicles, which can accommodate varying appetites for risk, asset exposure and capital protection.

It is important that you understand the risks attached to each of the investments. The key risk areas are summarised below, but please remember that these are general risks and those relevant to a particular product are set out in the product literature.

Meteor does not provide financial advice or guidance on tax issues and we recommend that you talk to a financial adviser if you are considering investing. Some products require you to seek professional financial advice. Such products will be highlighted on the website and in the brochure.

Any investment should only form part of your total investment portfolio. You should also maintain savings you can access immediately and without penalty to meet any emergency cash needs that may arise during the investment term.

Availability and Residence – due to local regulatory and legal requirements, not all products described on this website are available in all jurisdictions and some may be available on a limited basis only.

The securities mentioned on this website are not being offered, and will not be sold, within the United States or to, or for the account or benefit of, any U.S. person. The term U.S. person shall have the meaning as defined in Regulation S under the United States Securities Act of 1933 and includes, among other things, U.S. residents and U.S. corporations and partnerships.

Cancellation Risk – the risk that if you decide to cancel the investment after assets have been purchased you could lose some of your money if the market(s) or asset(s) to which your contract is linked have fallen since the purchase date.

Counterparty Risk   – the risk that a financial institution with whom we arrange the assets to provide investment returns does not, or cannot, pay the amounts due, which could cause you to lose some or all of your money and any investment returns that would have otherwise been payable.

Early Encashment Risk – the risk that if you decide to encash the investment before maturity you could get less back than you invested. Administration charges for early encashment will increase any losses.

Inflation Risk – the risk that inflation will reduce the real value of your investment over time.

Investment Risk – The risk that the market(s) or asset(s) to which your investment is linked fall in value, which could cause you to lose money.

ISA Transfer Risk – if you wish to transfer an existing ISA this must be done in cash, which means your existing ISA manager will sell your investments and you may be charged an exit or transfer fee. There is the potential for loss of income or growth if markets should rise while your transfer remains pending.

Liquidity Risk – the risk that you may not be able to immediately access the value of your investment.

Pricing Risk – the risk that a financial institution with whom underlying investments have been arranged may not be able to quote regular prices making it difficult to value your investment and delaying any early encashment request you may make.

Product Risk – the risk that the product design could produce a return that is lower than a direct investment in the market(s) or asset(s) to which the product is linked.

Tax Risk – The values of any tax reliefs will depend on your individual circumstances. You should note that the levels and bases of taxation could change in the future and these changes may be applied retrospectively.

It is important that you read any product literature carefully and in full so that you understand how the product works and can decide whether or not you are prepared to accept the risks and the possible consequences of investing in a particular contract, before proceeding with an investment.

Use of cookies

We use tools such as cookies which are small strings of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. Meteor may use cookies only to store information for the purpose of identifying whether the user is registered on the Site and to shortcut access to the Site. We may also place cookies and similar files on your hard drive for purposes such as security, to facilitate site navigation, to personalise your experience on our site and to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. These cookies do not identify you by name as an individual or by account number.

The cookies that we use have a set expiration date of 90 days. This means that every 90 days, users will be required to read and agree to these terms before using the site. Reminders of Risk warnings and information relating to our Privacy Notice and Use of Cookies also run on a 90-day cycle.

To enable or disable cookies, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Alternatively, an external resource is available at providing specific information about cookies and how to manage them to suit your preferences. However, please be aware that disabling cookies may mean that some of our online services will not work, including administration login queries.

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Regulation & Corporate Actions

Consumer Duty

The Financial Conduct Authority (‘the FCA’) has introduced the Consumer Duty (‘the Duty’) which aims to ensure a greater level of consumer protection within the retail financial markets and higher expectations for the standard of care that firms provide to consumers.

What is the Consumer Duty?

The Financial Conduct Authority (‘the FCA’) has introduced the Consumer Duty (‘the Duty’) which aims to ensure a greater level of consumer protection within the retail financial markets and higher expectations for the standard of care that firms provide to consumers. The deadline for the implementation of the Duty is 31st July 2023 for products currently on sale or renewal and 31st July 2024 for products not on sale but with live customers. 

The Duty is comprised of 3 key elements:

FCA Consumer Duty 3 key elements

Source: CP21/13: A new Consumer Duty 2022, FCA website, accessed 2 May 2023,

1. The Consumer Principle

The FCA is adding a new rule as a Principle for Businesses – namely, “A firm must act to deliver good outcomes for retail customers.”

This new principle, which will be added to the FCA Handbook, reflects the FCA’s expectation that firms should ‘consistently focus on consumer outcomes and put consumers in a position where they can act and make decisions in their own interests’. Firms should aim to identify where good outcomes are not being achieved and take the appropriate action to address this.

2. Cross-cutting Rules

The rules outline three key behaviours expected from firms:

  • Act in good faith
    acting honestly, fairly, openly and consistently with the reasonable expectations of consumers.
  • Avoid foreseeable harm
    firms should not cause harm to consumers through their conduct, products or services and should be proactive in avoiding it.
  • Enabling retail customers to pursue their financial objectives
    consumers should be empowered to make their own choices and remain responsible for their decisions and actions. However, the FCA expects firms to take responsibility for establishing an environment where consumers can act in their own interests.
3. The Four Outcomes:

The outcomes represent key elements of the firm-consumer relationship and are the main focus in delivering good outcomes for consumers. They provide more detail into the conduct expected of firms within these four areas:

  • Products and Services
    The firm’s products and services should be fit for purpose. The terms match the target consumer needs and products and services work as expected.
  • Price and Value
    Products and services should be sold at a price that reflects their value. There should be no excessively high fees.
  • Consumer Understanding
    Consumers are equipped to make good decisions. Information is made available at the right time and is understandable.
  • Consumer Support
    Customer service should be responsive and helpful. It should be as easy to complain about or switch and cancel products or services as it was to buy them.

How does this impact Meteor?

Meteor is a customer-centric business and ensuring it provides customers with good outcomes is a cornerstone on which it is built, hence the company strap line of ‘Innovative solutions. Immaculate service’.

The Treating Customers Fairly (TCF) framework is comfortably embedded in Meteor’s culture and is consistently utilised to ensure our customers receive fair treatment and are satisfied with their experience.

The Duty goes a step further than the TCF framework as it focuses on the process and the impact of a firm’s actions on consumer outcomes.

Meteor is determined to continue putting the interests of our customers at the heart of our culture and purpose.

As a result, to ensure compliance with the expectations under The Duty, Meteor has undertaken a review of our products and services, and the value they offer, along with a review of our customer journey to ensure we are providing the necessary support to our customers under the following outcomes.

Products and Services

Meteor conducts a review into the products it distributes so as to ensure it maintains, operates, and monitors its product distribution arrangements for each product it distributes to meet the needs of the target market. This includes ensuring that all products are designed for vulnerabilities within the target market so they can enjoy the full benefits of the product.

Price and Value

As part of the review into its products, Meteor has designed a value assessment to ensure the products it designs are reasonably expected to provide consumers with fair value. Meteor will also ensure that the assessment is considered when determining the distribution strategy for products marketed and sold.

Consumer Understanding

Meteor is reviewing its customer facing communications to ensure that they equip consumers to make effective, timely and adequately informed decisions about financial products and services. This includes providing alternative options for vulnerable customers so that they are also able to make informed decisions.

Consumer Support

Meteor is continually reviewing the service provided to consumers to ensure it continues to meet their needs whilst enabling them to realise the benefits of Meteor products and services.

The Consumer Understanding and Consumer Support outcomes will be at the forefront of all interactions with consumers.

Meteor has also taken steps to ensure that vulnerable customers will be supported throughout their journey with Meteor so they can also enjoy the benefits of Meteor products and services.

Posted: 24 May 2023
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